Installation and Support

In Bhutan, our engineer showcased exceptional commitment and expertise during a complex installation project, earning praise from the local Ministry of Health (MOH). The project required flexibility to address unforeseen issues while ensuring successful completion.

Challenge

The remote location and unexpected equipment issues required adaptability and clear communication. These challenges necessitated plans for a follow-up visit to ensure all components were fully functional.

Our Approach

Our engineer went beyond the call of duty, supporting both the Iqarus team and the MOH to ensure smooth coordination. His proactive engagement led to efficient problem-solving and built strong trust with stakeholders, resulting in a special request for his presence at the official handover ceremony.

Results

The initial installation was completed successfully, with plans in place for additional follow-up work to address any remaining issues. The MOH expressed satisfaction with the dedication and expertise demonstrated, further solidifying positive relationships. This project underscores the value of exceeding expectations, showcasing our commitment to long-term collaboration.